MasterDSP Privacy policy.

Mobile Application Introduction

This Privacy Policy (the “Policy”) details how data provided by users of the MasterDSP software (“You” or “Your”) to Keancode LLC (“Us” or “We”) is processed, used, and stored.

We comply with the privacy regulations of applicable laws that must be observed by information and communication service providers, such as the Personal Information Protection Act, the Act on Promotion of Information and Communication Network Utilization and Information, Protection, Etc., the Protection of Communications Secrets Act, and the Telecommunications Business Act. We establish this Policy based on these laws and makes its best efforts to protect Your rights.

1. Information You Give Us. Below is a non-exhaustive list of information We may collect from You:

1.1 Contact Information: This includes information provided by You to Us when you create an account, and includes, but is not limited to, email address, phone number, and name (collectively, “Account Information”).

1.2 Location: We may collect Your precise location (“Location Information”).

1.3 User Content: We may collect content that You upload onto the app such as emails, text messages, photos, or videos (“Communication Information”).

1.4 Identifiers: We collect other personal information that you provide to us, User ID or Device ID (collectively, “Other Information”).

1.5 Usage Data: We collect usage data such as data regarding Your product interaction and other usage data (collectively, “Usage Data”).

1.6 Diagnostics: We collect data for diagnostics purposes such as crash data, performance data, and other diagnostics data (collectively, “Diagnostics Data”).

2. How We Use Personal Information. We use Your personal information to provide You the most optimized experience. Your personal information processed won’t be used for any purpose other than the following, and if the purpose of use changes, We will take necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act.

2.1 Analytics: We use Your personal information to evaluate user behavior, including understanding the effectiveness of existing product features, plan new features, or measure audience size or characteristics.

2.2 App Functionality: We use Your personal information to authenticate You as a user, enable features, prevent fraud, implement security measures, ensure server up-time, minimize app crashes, improve scalability and performance, or perform customer support.

3. Aggregated or De-Identified Information. We may aggregate or de-identify Personal Information so that it may no longer be used to identify You and use such information to analyze the effectiveness of Our Services, to improve and add features to Our Services, to conduct research and for other similar purposes. In addition, from time to time, We may analyze the general behavior and characteristics of users of Our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Policy. We will maintain and use de-identified information in anonymous or de-identified form and We will not attempt to re-identify the information, unless required by law.

4. How We Share Your Personal Information.

4.1 When a call transcript made by the A. service is sent to third parties, the following privacy protection requirements apply to the recipient of the transcript. We will publish this Policy regarding processing and transferring of personal information on Our website. We will comply with applicable laws that ensure the destruction of personal information once the information has achieved its purpose. We will confirm the encryption of Your personal information. We will conduct inspections of said third parties and request proof of personal information security as needed.

4.2 We may provide Your personal information to third parties without further notice to You, unless required by law for the following purposes:

Vendors and Service Providers: To assist Us in meeting business operations needs and to perform certain services and functions, We may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to Our instructions, these parties will access, process, or store Your personal information only in the course of performing their duties to Us.

Business Transfers: If We are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a “Transaction”), Your personal information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

Legal Requirements: We may share Your personal information, including information about Your interaction with Our Services, with government authorities, industry peers, or other third parties (i) if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend Our rights or property, (iii) if we determine, in Our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of Our products, employees, or users, or the public, or (vi) to protect against legal liability.

Affiliates: We may disclose Your personal information to Our affiliates, meaning an entity that controls, is controlled by, or is under common control with Us. Our affiliates may use Your personal information that We share in a manner consistent with this Policy.

4.3 The following information provides additional information about the categories of Your personal information that We collect and how We disclose that information pursuant to United States state disclosure requirements:

4.3.1 Identifiers, such as Your name, contact details, IP address, and other device identifiers: We may disclose this information to Our affiliates, vendors and service providers to process in accordance with Our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; to corporate administrators of enterprise or team accounts; and to other users and third parties You choose to share it with.

4.3.2 Commercial Information, such as Your transaction history: We may disclose this information to Our affiliates, vendors and service providers to process in accordance with our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; and to corporate administrators of enterprise or team accounts.

4.3.3 Network Activity Information, such as Content and how You interact with Our Services: We may disclose this information to Our affiliates, vendors and service providers to process in accordance with Our instructions; to law enforcement and other third parties for the legal reasons described above; to parties involved in Transactions; and to other users and third parties You choose to share it with.

4.3.4 Your account login credentials and payment card information (Sensitive Personal Information): We disclose this information to Our affiliates, vendors and service providers, law enforcement, and parties involved in Transactions.

4.4 We don’t “sell” Your personal information or “share” Your personal information for cross-contextual behavioral advertising (as those terms are defined under applicable local law). We also don’t process sensitive personal information for the purposes of inferring characteristics about a consumer.

5. Your Rights Regarding Your Personal Information.

5.1 Exercising Your Rights. To the extent applicable under local law, You can exercise privacy rights described in this Section 6 by submitting a request through email: info@masterdsp.com. In order to protect Your personal information from unauthorized access, change, or deletion, We may require You to verify Your credentials before You can submit a request to know, correct, or delete Your personal information.

5.2 You may have certain statutory rights in relation to Your personal information. You can exercise some of these rights through your account. If You are unable to exercise Your rights through Your account, please submit Your request through email: info@masterdsp.com. For example, You may have the right to:

5.2.1 Access Your personal information and information relating to how it is processed.

5.2.2 Delete Your personal information from Our records.

5.2.3 Modify Your personal information.

5.2.4 Transfer Your personal information to a third party (right to data portability).

5.2.5 Restrict how We process Your personal information.

5.2.6 Withdraw Your consent—where We rely on consent as the legal basis for processing at any time.

5.2.7 Object to how We process Your personal information.

5.2.8 Lodge a complaint with Your local data protection authority.

5.3 To the extent provided for by local law and subject to applicable exceptions, You may have the following privacy rights in relation to Your personal information:

5.3.1 The right to know information about Our processing of Your personal information, including the specific pieces of Your personal information that we have collected from You;

5.3.2 The right to request deletion of Your personal information;

5.3.3 The right to correct Your personal information; and

5.3.4 The right to be free from discrimination relating to the exercise of any of your privacy rights.

6. Retention of Personal Information. General recorded audio files of Your calls are to be destroyed immediately after they are converted to text files. Those text files will be destroyed as soon as You receive it. Your personal information will be retained for one week after the date of the termination of Your membership for the purpose of stabilizing service metrics.

6.1 However, the following information will be retained for a specified period due to reasons stated below:

6.1.1 Records of illegal use may be retained for the prevention of illegal use for one (1) year after membership withdrawal;

6.1.2 Inquiry details (if additional consent has been obtained from the customer) may be retained for Your consultation process for three (3) years;

6.1.3 Partnership details (if additional consent has been obtained from the customer) may be retained for Your consultation processing for one (1) month;

6.1.4 Attachments determined to be infected malicious files may be retained for the analysis of malicious files for one (1) month;

6.1.5 Required documents for copyright infringement or harmful pos reports may be retained for processing reports for three (3) months;

6.1.6 Recording violations of the Occupational Safety and Health Act maybe retained for preventive measures and sanctions for health damage caused by Your abusive language, etc. for three (3) years; and

6.1.7 Required documents of duplicate payment cancellation processing may be retained for response to regulatory requests, including tax audits for six (2) years and three (3) months from the last transaction date.

6.2 We retain Your personal information for a specific period in accordance with applicable laws and regulations, including the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, Etc. In this case, We will only use the retained

6.2.1 Contract or subscription withdrawal records and records on payment or supply of goods of others may be retained for the Act on Consumer Protection in Electronic Commerce, Etc. for five (5) years;

6.2.2 Customer complaints or dispute handling records may be retained for the Act on Consumer Protection in Electronic Commerce, Etc. for three (3) years;

6.2.3 Display/advertisement records may be retained for the Act on Consumer Protection in Electronic Commerce, Etc. for six (6) months;

6.2.4 Ledgers and evidentiary documents of all transactions under the tax laws may be retained for Framework Act on national Taxes, Corporate, Value-Added Tax Act for five (5) years;

6.2.5 Electronic transaction history for Electronic Financial Transactions Act for five (5) years;

6.2.6 Copyright infringement history for Copyright Act for one (1) year; and

6.2.7 Login records for Protection of Communications Secrets Act for three (3) months.

7. Miscellaneous Provisions.

7.1 The Service may contain links to other websites not operated or controlled by Us, including social media services (“Third Party Sites”). The information that You share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Policy. By providing these links We do not imply that We endorse or have reviewed these Third Party Sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

7.2 We implement commercially reasonable technical, administrative, and organizational measures to protect Your personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from Us may not be secure. Therefore, You should take special care in deciding what information You send to Us via the Service or email. In addition, We are not responsible for circumvention of any privacy settings or security measures contained on the Service, or Third Party Sites.

7.3 We’ll retain Your personal information for only as long as We need in order to provide Our Service to You, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with Our legal obligations. How long We retain Your personal information will depend on a number of factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purpose for processing the information, and any legal requirements.